If you have your own IPs that is not a problem we can announce these for you on request. For ranges totaling a /22 we charge a one off setup cost of £25 and for ranges totalling upto a /17 a one off setup charge of £50. There are no monthly fees or charges associated with de-announcing ranges.
Our data transfer is billed on calendar months and is a sum of inbound and outbound traffic, all customers recieve email alerts once they reach 80% of their allocated data transfer. In the case of customers that opt for packages with a fixed Data Transfer (TB) allowance then overages are charged at £0.01/Gb however customers can contact us and request to have an additional transfer added to their account (for example an additional 10TB transfer added to your package is £10/Month).
For those customers with 95%ile bandwidth packages then overages are charged at £0.25/Mbit.
The servers listed on our website are unmanaged. Under the service offered we provide support to ensure that your server is online and accessible remotely aswell as troubleshooting/diagnosing any network/routing issues however we do not support the software that runs on your server or the operating system configuration and security.
To cancel a service please login to your control panel account and submit a service cancellation ticket.
Payment for service can be made using Credit/Debit card, bank transfer or Paypal, we do not currently accept AMEX cards.
Our ticket and email support is available 24/7/365 so you can reach out to us anytime.
Our freephone support is open Monday to Friday 9AM to 6PM.