Find answers to frequently asked questions below. If you can't find what you're looking for, get in touch and we'll do our best to help.
If you have your own IPs that is not a problem, we can announce these for you on request. For ranges totaling a /22 we charge a one off setup cost of £25 and for ranges totalling up to a /17 a one off setup charge of £50. There are no monthly fees or charges associated with de-announcing ranges.
Our data transfer is billed on calendar months and is a sum of inbound and outbound traffic. All customers receive email alerts once they reach 80% of their allocated data transfer.
In the case of customers that opt for packages with a fixed Data Transfer (TB) allowance then overages are charged at £0.01/Gb however customers can contact us and request to have additional transfer added to their account (for example an additional 10TB transfer added to your package is £10/Month).
For those customers with 95%ile bandwidth packages then overages are charged at £0.25/Mbit.
The servers listed on our website are unmanaged. Under the service offered we provide support to ensure that your server is online and accessible remotely as well as troubleshooting/diagnosing any network/routing issues however we do not support the software that runs on your server or the operating system configuration and security.
To cancel a service please login to your control panel account and submit a service cancellation ticket.
Payment for service can be made using Credit/Debit card, bank transfer or Paypal. We do not currently accept AMEX cards.
Our ticket and email support is available 24/7/365 so you can reach out to us anytime.
All servers are setup within 24 hours of cleared payment. In most cases servers are ready within a few hours. We hold a large stock of hardware at our datacentre enabling rapid deployment.
All customers benefit from up to 200Gb/s of 'On Demand' DDoS protection using in-house Corero filtering devices included at no additional cost.
We offer a choice of operating systems including CentOS, Ubuntu, Debian, AlmaLinux, Rocky Linux and Windows Server. Operating systems can be installed via IPMI remote management or by our onsite engineering team.
Yes, our network is fully dual stack IPv4 and IPv6. All servers are provisioned with both IPv4 and IPv6 addresses as standard.
Yes, all servers include full Supermicro IPMI remote management access. This provides KVM console access, power control, monitoring and remote ISO/drive mounting.